Transforming Customer Success with Generative AI

In today’s rapidly evolving business landscape, the future of Customer Success is being redefined by the innovation of generative AI. This comprehensive course dives deep into how tools like ChatGPT and Zapier are revolutionizing the way customer support and success teams operate, enhancing automation and user engagement like never before. You’ll learn the fundamentals of generative AI and explore its profound impact on the relationship between companies and their customers.

The course begins by unpacking the fundamental concepts of generative AI and how it empowers Customer Success Managers to shift from reactive roles to strategic partners capable of anticipating client needs. Through practical demonstrations, participants will engage with real-world scenarios where they will utilize ChatGPT to resolve queries, automate repetitive tasks, and integrate AI with Zapier to execute practical operations like ticket creation, email sending, and database updates.

As the course progresses, you will gain hands-on experience in designing empathetic generative chatbots and harnessing AI to analyze tickets and categorize complaints effectively. In the final phase, you will acquire expertise in prompt engineering tailored for Customer Success, learning how to craft personalized messages, loyalty emails, and scalable onboarding, upsell, or retention flows. This course is designed for customer service professionals, account managers, CSMs, and leaders who aim to leverage AI strategically to enhance customer experiences and scale their meaningful impact.

What you will learn:

• Understand the fundamentals of generative AI and its applications in Customer Success
• Use ChatGPT to automate tasks and improve customer interactions
• Design and implement generative chatbots to enhance customer support

Course Content:

• Sections: 5
• Lectures: 20
• Duration: 3 hours

Requirements:

• No prior knowledge required
• Ideal for beginners interested in AI applications in Customer Success

Who is it for?

• Customer Success professionals
• Customer support agents
• Account Managers
• Business leaders

What are you waiting for to get started?

Enroll today and take your skills to the next level. Coupons are limited and may expire at any time!

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