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Dorchester Center, MA 02124
The future of Customer Success is here! In this course, you will discover how generative AI, led by tools like ChatGPT and Zapier, is transforming the way customer support and success teams operate, automate, and connect with their users. We will start by exploring what generative AI is, why it’s revolutionizing the company-customer relationship, and how it redefines the role of the Customer Success Manager from a reactive profile to a strategic one capable of anticipating customer needs.
Throughout the course, you will participate in practical demos where you will solve real queries with ChatGPT, automate repetitive tasks, and connect AI with Zapier to execute real actions like creating tickets, sending emails, or updating databases. You will also learn to design generative chatbots with a human touch and leverage AI to analyze tickets, categorize complaints, and transform data into actionable decisions. In the final phase, you will master prompt engineering applied to Customer Success, creating personalized messages, retention emails, and onboarding, upsell, or retention flows at scale.
This course is designed for customer support professionals, account managers, CSMs, and leaders looking to integrate AI as a strategic ally to enhance customer experience, save time, and scale their impact. Get ready to elevate your customer management to the next level with intelligence, empathy, and a lot of automation.
What you will learn:
- Understand generative AI and its impact on Customer Success.
- Automate customer support tasks using ChatGPT and Zapier.
- Design effective chatbots and analyze customer support data.
Course Content:
- Sections: 5
- Lectures: 20
- Duration: 4 hours
Requirements:
- No prior knowledge is required.
- Ideal for beginners looking to apply AI in Customer Success.
Who is it for?
- Customer Success professionals
- Customer support agents
- Account managers
- CSMs and leaders
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Enroll today and take your skills to the next level. Coupons are limited and may expire at any time!
👉 Don’t miss this coupon! – Cupón FEBREROW226
