Enhance Your Skills in Product Development and CX Management

The “Product Development & Customer Experience Management Diploma” offers a comprehensive overview of key concepts in product management and customer experience (CX). This course is delivered by the MTF Institute of Management, Technology, and Finance, a global leader in business education based in Lisbon, Portugal. Taught by industry expert Alex Amoroso, this program combines theoretical insights and practical applications to equip learners with the necessary skills to thrive in dynamic business environments.

Throughout this course, you will explore the multi-faceted discipline of product management, learning how to align customer needs with business objectives effectively. You will also delve into the vital aspects of customer experience, understanding the significance of customer touchpoints, the journey, satisfaction, and loyalty. With an emphasis on frameworks and methodologies, the coursework provides practical insights for enhancing customer interactions.

By the end of the diploma, participants will possess a robust understanding of the tools required for optimizing customer experiences and managing product lifecycles adeptly. Whether you aspire to build a career in marketing, product management, or customer experience, this course is your gateway to acquiring in-demand skills that can set you apart in the competitive business landscape.

What you will learn:

• Introduction to Customer Experience Management
• Customer Journey Optimisation
• Voice of the Customer (VoC) Analysis

Course Content:

• Sections: 6
• Lectures: 48
• Duration: 3h 12m

Requirements:

• Use a laptop or mobile device for optimal learning.
• Pen and paper for taking notes.

Who is it for?

• Anyone looking to build a career in marketing and business.
• Aspiring product managers and customer experience professionals.

What are you waiting for to get started?

Enroll today and take your skills to the next level. Coupons are limited and may expire at any time!

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