Unlock the Secrets of Customer Experience Management: Free Udemy Course!

Dive into the transformative world of Customer Experience Management (CX) with our course, ‘Customer Experience Management (CX): Frameworks & Strategies’! This course provided by MTF Institute of Management, Technology and Finance covers essential CX frameworks, customer journey mapping, Voice of the Customer (VoC) analysis, and service design principles. With a strong emphasis on practical applications, you’ll engage in vibrant discussions and hands-on exercises designed to enhance your understanding. By the end of this course, you’ll be equipped with the skills needed to optimize customer journeys and improve service recovery processes, ultimately positioning yourself as an expert in CX management. Don’t miss this opportunity to learn from industry leaders and gain valuable insights into the evolving landscape of customer experience.

What you will learn:

• Understand core Customer Experience (CX) theory & principles.
• Map & optimize the customer journey across touchpoints.
• Analyze customer feedback using Voice of the Customer (VoC).

Course Content:

• Sections: 6
• Lectures: 37
• Duration: 5 hours 12 minutes

Requirements:

• No prior Customer Experience (CX) knowledge is required.
• A general interest in understanding and improving customer interactions.

Who is it for?

• Professionals in Marketing, Sales, Customer Service, Product Management, and Operations roles.
• Business owners, team leaders, and managers seeking to improve customer satisfaction & loyalty.
• Anyone interested in understanding, mapping, and optimizing the customer journey.

What are you waiting for to get started?

Enroll today and take your skills to the next level. Coupons are limited and may expire at any time!

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