Elevate Your Skills in ServiceNow Administration and Development

This comprehensive course is designed for IT professionals looking to enhance their skills in ServiceNow, a leading cloud-based platform for IT service management (ITSM). Participants will gain a deep understanding of both the development and administrative aspects of ServiceNow, enabling them to effectively manage and customize the platform to meet organizational needs.

The course begins with an introduction to ServiceNow, exploring its architecture, features, and capabilities. Students will learn how to navigate the ServiceNow interface efficiently, emphasizing core administrative functions such as user and group management, role assignment, and access control. As the course progresses, participants will delve into advanced topics including incident, problem, and change management processes, as well as reporting and dashboard creation to visualize data within the platform.

In the development section, students will create and customize applications using ServiceNow Studio and Application Repository. Hands-on experience with scripting in ServiceNow will cover client scripts, business rules, and UI policies. Practical exercises and real-world scenarios will reinforce learning, ensuring that participants can apply their skills effectively. By the end of the course, attendees will be equipped to manage, configure, and customize ServiceNow, making them invaluable assets to their organizations.

What you will learn:

• Introduction to ServiceNow
• Overview of ServiceNow Platform
• Navigating the User Interface
• Understanding ServiceNow Architecture and Components
• Key Concepts: Tables, Forms, Lists, Records
• ServiceNow Administration
• User Administration: Managing Users, Groups, and Roles
• Data Management: Tables, Fields, and Relationships
• Form Customization: Designing and Customizing Forms
• UI Policies and Business Rules: Ensuring Data Integrity and Business Logic
• Importing Data: Data Import Sets, Data Sources, and Data Transformations
• Notifications: Email Notifications and Alerts
• Service Catalog and Request Management
• Workflows and Approvals
• Reports and Dashboards
• ServiceNow Development
• Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes
• Glide APIs: Using GlideRecord, GlideForm, and GlideUser
• UI Actions and UI Macros
• Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices
• IT Service Management (ITSM)
• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Scheduled Jobs and Background Scripts
• Flow Designer: Creating Flows and Actions, Subflows
• Coding Standards and Practices
• Admin and Developer Best Practices
• Agile Development in ServiceNow
• Hands-on Projects: Developing and Administering ServiceNow Applications
• Real-world Use Cases for Problem Solving
• End-to-End ServiceNow Application Development
• UI Pages, UI Macros, UI actions, Client scripts, types of client scripts with examples
• Business Rules, Types of business rules with examples
• Scheduled Jobs with examples
• Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList
• Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime
• Update Sets
• Javascript for ServiceNow
• Email Notifications, types of notifications
• Email Scripts
• How to fire email notifications using events
• Keeping emails in copied list or cc list or bcc list
• What is trigger in flow designer
• Relationships, Related Lists, Related List Actions
• Reference Qualifiers, types of reference qualifiers
• Script Includes, types of script includes
• Script execution order in ServiceNow
• 500 ServiceNow interview questions
• Process flow
• UI Formatters
• Dictionary Overrides
• Dictionary Properties
• Data policies
• Data look up rules
• assignment Rules
• current object, previous object, scratchpad object in business rules
• Workflow activities, flow Designer actions, Flow Designer custom actions
• Transform Maps, Data Sources, Transform Scripts, Source Tables
• ServiceNow course material
• Reports and dashboards
• SLA Definitions
• Metric definitions
• Scheduled jobs
• Email Notifications
• Email Scripts
• Flow Designer, Action, Subflow

Course Content:

• Sections: 5
• Lectures: 94
• Duration: 82h 54m

Requirements:

• No prior knowledge required.

Who is it for?

• IT Professionals
• System Administrators
• Business Analysts
• Developers
• IT Managers and Team Leaders
• AspirinServiceNow Practitioners
• Frontend developers

What are you waiting for to get started?

Enroll today and take your skills to the next level. Coupons are limited and may expire at any time!

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