Transform Your Business with Omnichannel Sales & Service Mastery

Welcome to the Professional Diploma in Omnichannel Sales & Service Management with AI & Chat Bots, an essential course designed for today’s digital landscape. This comprehensive program covers everything from the utilization of major messaging platforms such as Facebook, Instagram, and WhatsApp to enhance sales and service strategies. Dive deep into the mechanics of digital communication and discover how to pivot from traditional methods to modern messaging channels that are transforming customer interactions across the globe.

Curated by the MTF Institute of Management, Technology, and Finance, this course is taught by Slava Popkov, an expert in customer communications and co-founder of Brandy.im. With rich content including insights into AI chatbots, best practices for contact centers, and popular messaging apps, you’ll gain practical skills to elevate your business communication. By the end of the course, you’ll be equipped with the tools needed to innovate customer engagement and streamline operations using digital channels.

Whether you are a seasoned manager or a budding entrepreneur, this program will guide you to supercharge your career. With a double diploma from Udemy and RBS and access to interactive sessions, you will engage with real-world scenarios that will prepare you for the future of business communication. Embrace the digital transformation today to stay ahead in your industry!

What you will learn:

• Utilize AI chatbots for enhancing customer service and engagement
• Understand the best practices of omnichannel communication
• Implement effective sales strategies using popular messaging platforms

Course Content:

• Sections: 3
• Lectures: 15
• Duration: 1h 15m

Requirements:

• No special requirements
• For anyone aiming to build a career in digital, sales, service, banking, finance, and fintech

Who is it for?

• Current or potential corporate managers from junior to executive level

What are you waiting for to get started?

Enroll today and take your skills to the next level. Coupons are limited and may expire at any time!

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